Terms and Conditions
TERMS AND CONDITIONS OF THE URSULLA ONLINE STORE
§1. GENERAL PROVISIONS
1. The URSULLA online store, operating at www.wearursulla.com (hereinafter: "the Store"), is run by Adam Podlipski, who conducts an unregistered business within the meaning of Article 5, Section 1 of the Act of March 6, 2018 - Entrepreneurs' Law. Sales are conducted under a distance contract, with the correspondence address: ul. Powstańców Warszawy 25/5, 11-400 Kętrzyn, Poland, e-mail: collabs@wearursulla.com.
2. These Terms and Conditions define the rules for:
- using the Store,
- placing and fulfilling orders,
- concluding and terminating sales contracts,
- the complaint and return procedure,
- personal data protection.
3. Sales are conducted within the territory of the Republic of Poland and selected European Union countries.
4. The Customer is obliged to use the Store in a manner consistent with applicable law, good customs, and principles of social coexistence.
5. The technical condition for using the Store is having a device with Internet access and a web browser.
6. Matters not regulated by these Terms and Conditions are governed by the applicable provisions of Polish law, in particular:
- the Civil Code,
- the Act on Consumer Rights of May 30, 2014,
- the Act on Providing Services by Electronic Means of July 18, 2002.
§2. DEFINITIONS
1. Seller – Adam Podlipski conducting an unregistered business.
2. Store – the online service available at www.wearursulla.com.
3. Customer – any natural person making a purchase in the Store.
4. Consumer – a natural person making a purchase for purposes not directly related to their business or professional activity.
5. Product – a movable item offered in the Store, in particular, leather handbags and accessories.
6. Order – a declaration of will by the Customer leading to the conclusion of a sales contract.
7. Business Day – any day from Monday to Friday, excluding public holidays.
8. Sales Contract – a distance contract concluded between the Seller and the Customer.
§3. PLACING AND FULFILLING ORDERS
1. Orders can be placed 24/7 via the Store's website.
2. The conditions for order fulfillment are:
- correctly completing the order form,
- accepting the Terms and Conditions,
- confirming the order by the Customer,
- payment being credited to the account.
3.The information presented in the Store does not constitute an offer within the meaning of the Civil Code but an invitation to conclude a contract.
4. After placing an order, the Customer receives confirmation at the provided e-mail address. The sales contract is concluded upon receipt of this confirmation.
5. The Store reserves the right to refuse to fulfill an order in justified cases (e.g., lack of goods, data raising reasonable doubts as to the reliability of the order, or an inability to contact the Customer).
§4. PRICES AND PAYMENT METHODS
1. All prices are stated in Polish Zloty (PLN) and include all applicable taxes. The Seller is not a VAT payer.
2. The delivery cost indicated at the time of placing the order shall be added to the Product price.
3. Accepted payment methods are:
- Shopify Payments (including credit/debit card payments, BLIK, Apple Pay, Google Pay and Shop Pay),
- Klarna (including instant online payments, "Pay in 30 days" and installment payments),
- PayPal.
4. All online transactions are handled by Shopify Payments, Klarna, and PayPal—trusted payment platforms that guarantee the highest standard of security. The detailed terms for installment or deferred payments are determined individually with Klarna and are visible to the Customer before a purchase is made.
5. The payment deadline is 3 business days. After this period, if no payment is received, the order may be canceled.
§5. DELIVERY
1. Orders are fulfilled within Poland and selected EU countries.
2. The processing time is up to 7 business days from the moment payment is credited to the account.
3. Delivery costs are visible during the order placement process and depend on the chosen shipping method.
4. The Seller is not liable for delays caused by carriers.
5. The risk of accidental loss or damage to the Product passes to the Customer upon the goods being handed over to them.
§6. WITHDRAWAL FROM THE CONTRACT
1. A Customer who is a Consumer has the right to withdraw from the contract within 14 days without giving any reason.
2. The period begins on the day the Customer received the Product.
3. To exercise the right of withdrawal, an unambiguous statement must be made (e.g., by e-mail or through the form - a template is available in the "Forms" tab).
4. The Customer bears the direct costs of returning the Product.
5. The refund will be issued no later than 14 calendar days from the day the returned Product is received. The refund will be made to the account from which the order was placed, unless the Customer explicitly provides a different account.
6. The Customer is responsible for any reduction in the value of the item resulting from its use in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the item.
7. The right of withdrawal does not apply in cases described in Article 38 of the Consumer Rights Act, e.g., for personalized goods.
§7. COMPLAINTS AND CONFORMITY OF GOODS WITH THE CONTRACT
1. The Seller is liable to the Consumer for any lack of conformity of the Product with the contract, based on the provisions of the Act of May 30, 2014, on Consumer Rights.
2. The Product is in conformity with the contract if it:
a) corresponds to the description, type, quantity, quality, functionality, compatibility, and features presented in the offer;
b) is suitable for the purpose for which goods of this kind are usually used;
c) is supplied with packaging, instructions, and accessories that the Customer can reasonably expect;
d) is of the same quality as the sample or model provided to the Customer before the conclusion of the contract (if applicable).
3. In case of non-conformity of the goods with the contract, the Consumer may demand:
a) repair or replacement of the goods – the Seller may refuse if bringing the goods into conformity with the contract is impossible or would require excessive costs;
b) a price reduction or withdrawal from the contract – when:
- the Seller has refused to bring the goods into conformity with the contract,
- repair or replacement was carried out ineffectively,
- the lack of conformity is significant,
- the Seller has not brought the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.
4. A complaint can be filed:
- in electronic form to the address: collabs@wearursulla.com,
- by post to the Seller's correspondence address.
5.The complaint should include:
- first and last name,
- contact details,
- order number,
- description of the non-conformity,
- the date it was discovered,
- the preferred method of resolving the complaint (repair, replacement, price reduction, withdrawal from the contract).
6. The Seller undertakes to respond to the complaint within 14 calendar days of its receipt. The lack of a response within this period means that the complaint has been accepted.
7. The Seller's liability for non-conformity of the goods with the contract is valid for a period of 2 years from the date of delivery of the goods.
8. Goods returned as part of the complaint procedure should be clean, complete, and secured against damage during transport.
§8. PERSONAL DATA
1. The administrator of personal data is Adam Podlipski, who conducts an unregistered business.
2. Personal data is processed in accordance with the GDPR and the Act on Personal Data Protection for the purpose of:
- fulfilling the order,
- managing the user account (if applicable),
- marketing activities (with explicit consent).
3. The Customer has the right to:
- access their data,
- rectify it,
- have it deleted,
- restrict processing,
- object to processing.
4. Detailed information is contained in the Privacy Policy available on the Store's website.
§9. FINAL PROVISIONS
1. These Terms and Conditions are continuously available on the Store's website.
2. Matters not regulated by these Terms and Conditions are governed by the provisions of Polish law, in particular:
- the Civil Code,
- the Consumer Rights Act,
- the GDPR,
- the Entrepreneurs' Law.
3. The Seller reserves the right to amend these Terms and Conditions for important reasons (e.g., changes in legal regulations, changes in payment methods). The amendments shall come into force on the date of their publication on the Store's website. The version of the Terms and Conditions in force on the date of concluding the agreement shall apply to contracts concluded before the amendments take effect.
4. All disputes between the Seller and the Customer shall be resolved amicably in the first instance. In the event of a lack of agreement:
a) Disputes with Consumers shall be settled by the common court with jurisdiction in accordance with the provisions of Polish law.
b) Disputes with Customers who are not Consumers shall be settled by the court with jurisdiction over the Seller’s place of residence.